6 Sigma Lean DMAIC Master Class

Improve your company’s bottom line results by leading a 6 Sigma Project

Six Sigma projects provide for a highly positive and measurable impact on profitability, quality and customer satisfaction.

The program has been developed in a condensed format to assist the busy business leader and manager to gain a better working knowledge of how to lead a Lean Six Sigma improvement project.

The program contains multiple examples from manufacturing, non-profit and service industries that will immediately help the participants understand how to drive change into their organizations. No project is required or statistical software is taught. Each attendee will receive an overview of application of the tools of Lean and Six Sigma. Where technical tools are covered in the curriculum they are done with a focus of how they should be applied.

This course is offered only as an in-house solution.

What is 6 Sigma

DMAIC is a the classical Six Sigma problem solving methodology, which provides a disciplined, step-by-step approach to structuring an improvement initiative. Six Sigma is a data-driven business improvement roadmap based on international best practices which improves operational performance by reducing costs and raising quality to near perfection.

DMAIC (duh-MAY-ick) stands for:

  • Define: Define the problem, or target.
  • Measure: Measure the process at a detailed level, accurate data assembled to understand the functionality and decision points within the target
  • process.
  • Analyze: Analysis of measurement and data is necessary to determine consistency with the problem definition, identification of root cause, and indications of possible solution(s).
  • Improve: Refine or identify solutions and how the change will be implemented and verified with independent data.
  • Control: Incorporate the new method(s) into standard operating procedure (SOP) or standard practice.

Lean Six Sigma can be applied with remarkable results in any type of business or industry. According to research done in 2007, corporate deployments have saved about 2% of their total revenue each year their program was in use. Based on the results of that research Lean Six Sigma has saved Fortune 500 companies about $75 billion in 2005 alone. This does not include the often intangible benefits those companies often derived from improved.

Download full description of the workshop "6 Sigma Lean DMAIC Master Class". (.pdf, 533 KB).  This program is now being offered as an in-house solution and is available upon request.


  • Overview of DMAIC/DFSS/Lean
  • The history of quality
  • Y= f(x)
  • Process management
  • Lean
  • The power of the integrated approach
  • Project identification
  • Project charters
  • Customer requirements (VOC, CTQ, Kano analysis)
  • QFD #1
  • Pareto
  • Brainstorming
  • Cause-effect diagram
  • Process mapping-high level
  • Process map – levels 2 & 3
  • End-to-end mapping


  • Measurement systems
  • Data collection
  • Basic graphical methods (histogram: shape, centering, skewness)
  • Basic calculations (mean, median, standard deviation)
  • Basic SPC (I-MR, p-chart)
  • Capability analysis
  • FMEA

Key lean principles

  • Strategic planning
  • End-to-end
  • Value-added/non-value added (waste)
  • 5 S
  • Visual management
  • Standardized work
  • Quality at the source
  • Takt time
  • Pull flow
  • TPM


  • Evaluation of processes
  • Hypothesis testing overview
  • Correlation and regression overview


  • Optimization vs. continuous improvement
  • Intro to ANOVA
  • Mistake proofing
  • Pugh Matrix
  • Overview of simulation
  • Kaizen


  • Piloting/testing
  • Control Plans
  • Analysis of improvements
  • Project hand-off
  • Project closure

Design for Six Sigma (DFSS)

  • QFD 2,3,4
  • Innovation
  • Benchmarking
  • TRIZ
  • 6 thinking hats
  • Consensus design

Project management

Change management

Process management

Deployment planning


Course Code -
Department Vocational Training
Instructor Michael Jones, 6 Sigma Black Belt instructor
Instruction Languages EN
Level Introductory
Prerequisites None, however, experience in operations, process management and project management will be an extra benefit for the attendee
Who should attend Managers, Operational Managers, Project Managers, senior level executives, PMO Managers
Certificate of AttendanceYes
Certification Track PMP
Continuing Education Credits 24 PDUs
Offered OnlineNo
Partner Institution Nichols Quality Associates-USA
Last Update At: 2014/02/04 - 08:57:15


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 Hellenic American Union

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Quality Standards

ISO 9001:2008 Certified


Operations and Vocational Training

Where to find us

Massalias 22, (7th floor)
10680 Athens
Business Programs: 2103680907, 2103680927
Fax: 2103633174
Email: project@hau.gr,




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