Professional Writing

How to write business documents in English


The 5-module online Professional Writing seminar is your guide to writing attractive business documents in English (letters, memos, faxes, emails, reports, proposals), using appropriate language, style, and formatting.

Learning Outcomes

By the end of this course you will be able to:

  • Write with clarity
  • Write with sophistication
  • Write with confidence

Download full description of the program. (.pdf, 263 KB)


General Tips for Business Correspondence (memos, faxes, emails)

  • Knowing your audience
  • Determining the purpose and contents
  • Email mistakes and email jargon
  • Fax etiquette and netiquette

Appointments (accepting, rejecting)

  • Persuasive writing
  • Tone and formality in business communication

Writing and Responding to Enquiries

  • Delivering information
  • Formal and informal language
  • Organizing writing more effectively
  • Getting to the point

Writing and Responding to Complaints

  • Delivering information
  • Using active and passive voice appropriately

Reports and Proposals

  • Identifying the parts of a proposal / report
  • Reaching our target audience with impact
  • Strong action verbs
  • Adding visual appeal


Course Code COM700
Department Vocational Training
Instructor Michael Robbs
Instruction Languages EN
Who should attend Professionals of all levels who need to prepare business documents in English, in their day-to-day activities
Certificate of AttendanceYes
Offered OnlineYes
Available to Buy OnlineYes
Course Fees €170.00

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Last Update At: 2017/09/06 - 15:26:16


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Where to find us

Business & IT
Massalias 22, (7th & 6th  floor)
10680 Athens
Business Programs: 2103680006, 2103680907, 2103680056, 2103680927
IT Programs:
2103680966, 2103680912
Fax: 2103633174



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