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Write it Right

Business English
10 hours
Upper Intermediate

A Crash Course on Business Emails

Writing clearly and briefly is necessary for getting attention and prompting action in the present, fast-paced business environment. A well-written professional email reflects your ability and confidence and has a positive effect on your image for clients, coworkers and managers. 

This intensive 5-module workshop is a guide to the most important written English language skills required of the busy professional in today’s market. You will learn how to produce clear, sharp, and effective business emails, using appropriate language, style, and formatting.

Organizing your writing

  • Preparing to write
  • Why you need to know netiquette
  • Writing formally
  • Opening and closing
  • Case study: Writing enquiries and replies

Focus on language

  • Brushing up verbs
  • Sentence structure
  • Linking ideas
  • Relative clauses
  • Why shouldn’t you use the passive voice
  • Case study: Complaining and apologizing

Commercial correspondence

  • Following the customer / supplier sequence
  • Out of Office emails
  • Introducing others to the loop
  • Bookings and availability
  • Drafting orders
  • Case study: Giving advice and recommendations  


  • Being direct
  • Being polite
  • Being diplomatic
  • Avoiding discrimination
  • Case study: Asking for payment


  • Common errors
  • Punctuation problems
  • Spelling
  • Keeping it short and simple
  • Case study: Discussing and agreeing terms


You can register, or have your employer register you up to one day before the start date of the program if there are still available places. Add the program to the shopping basket. The first time you place an order you need to register. For company registrations please check the box “I am booking on behalf of my company”. Then, you fill out your personal details and you select an invoice or receipt to be issued. Then you must pay the tuition fee. Payment is available by: a) debit, prepaid, or credit card (interest-free installments will be visible if available), b) Bank payment ID, that you can use to pay at the bank or via ebanking, or c) IRIS and direct debiting your bank account.

Please note that once you successfully place your order you will receive an automated confirmation message. This does not mean that your registration is complete. Your place is reserved once you pay the relevant tuition fee. When payment is visible, we will contact you to confirm your registration. Employers who enroll 3 or more employees in the program receive a 10% discount on the total amount of fees. This discount is visible in the shopping cart. 


Michael Robbs
Business English Instructor

Michael Robbs holds a BA in Interdisciplinary Human Studies from University of Bradford, UK, and an MA in Teaching English as a Foreign Language from St. Michael's College, USA. He is an award-win ...

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