Learn and practice how to face difficult situations, such as customer complaints or misunderstandings with diplomacy in English. This is a private online course through Skype. You can register and start anytime. Once you register we will contact you to arrange your schedule. The course is divided into 3 sessions. Each session is one-hour long.
One to one
Constructive correction and feedback
- Problem solving and dealing with complaints
- Resolving problems diplomatically
- Dealing with hostile customers and angry colleagues
- Offering customer service
- Dealing with misunderstandings between cultures