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Business English: Diplomacy in English

Business English
Upon Request
Online
Duration
3 hours
Level
Intermediate
Language
English

Learn and practice how to face difficult situations, such as customer complaints or misunderstandings with diplomacy in English. This is a private online course through Skype. You can register and start anytime. Once you register we will contact you to arrange your schedule. The course is divided into 3 sessions. Each session is one-hour long. 

Skills covered:

Speaking

Materials used:

Phrase sheets

Teaching methods:

One to one
Roleplays
Simulations
Discussions
Constructive correction and feedback

  • Problem solving and dealing with complaints
  • Apologising
  • Resolving problems diplomatically
  • Dealing with hostile customers and angry colleagues
  • Offering customer service
  • Dealing with misunderstandings between cultures

Instructors

Michael Robbs
Business English Instructor
Efi Panagiotopoulou
Business English Instructor
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