Learn and practice how to face difficult situations, such as customer complaints or misunderstandings with diplomacy in English. This is a private online course through Zoom or Skype. You can register and start anytime. Once you register we will contact you to arrange your schedule. The course is divided into 3 sessions. Each session is one-hour long.
Skills covered:
Speaking
Materials used:
Phrase sheets
Teaching methods:
One to one
Roleplays
Simulations
Discussions
Constructive correction and feedback
You can register, any time. Add the program to the shopping basket.
You can place your order as a guest (without an account) or by creating an accoung and password. Messages on your screen will guide you through the steps you need to follow. For company registrations please check the box “I am booking on behalf of my company”.
Then, fill out your personal details and select an invoice or receipt to be issued.
Then you must pay the tuition fee. Payment is available by: a) debit, prepaid, or credit card (interest-free installments will be visible if available), b) RF Code, that you can use to pay at the bank or via ebanking, or c) IRIS and direct debiting your bank account.
Please note that once you successfully place your order you will receive an automated confirmation message. This does not mean that your registration is complete. Your place is reserved once you pay the relevant tuition fee. When payment is recorded in the system, we will contact you to confirm your registration. Employers who enroll 3 or more employees in the program receive a 10% discount on the total amount of fees. This discount is visible in the shopping cart.
