macOS Helpdesk Support
Apple MacOS Training
To be announced
macOS Helpdesk Support
An intensive training program that provides comprehensive knowledge and hands-on experience in supporting macOS users. The goal of this course is to prepare participants to identify, analyze, and effectively resolve issues that arise in Apple environments.
Teaching is based on real-world support scenarios, with extensive lab practice and guidance from an Apple-certified instructor. The course combines practical exercises with targeted lectures, enabling participants to gain both technical expertise and a structured support methodology.
| Days and Hours | Start Date | End Date | Hours per Week |
|---|---|---|---|
|
TBA |
- | - | 8 |
Download the program flyer
Curriculum
Installation
- Installing and configuring macOS
- Upgrade and reinstallation options
- Recovery and system restore tools
User Accounts
- Creating, managing, and configuring user accounts
- Permissions and access levels
- iCloud integration and data synchronization
File Systems
- Structure and features of APFS (Apple File System)
- Managing files and folders
- File and folder access permissions
- Disk diagnostic and repair tools
Applications and Processes
- Installing and updating applications
- Monitoring and terminating processes
- Troubleshooting application issues
Network Configuration
- Configuring Ethernet and Wi-Fi connections
- TCP/IP, DNS, and DHCP settings
- Troubleshooting connectivity issues
Network Services
- Setting up and using file sharing
- Screen Sharing and Remote Management
- Security settings and firewall configuration
Peripherals and Printing
- Connecting and managing external devices
- Printer installation and configuration
- Troubleshooting printing issues and drivers
System Startup
- Startup process and Startup Manager
- Diagnostic startup tools (Safe Mode, Recovery Mode)
- Identifying and resolving startup errors
Learning Outcomes
Upon completion of the course, participants will be able to:
- Perform proper installation and basic configuration of macOS.
- Manage user accounts and security settings.
- Understand and work effectively with file systems.
- Identify and resolve application and process issues.
- Configure and support networks and network services.
- Manage peripherals and printing settings.
- Apply diagnostic and troubleshooting procedures for system startup issues.
About Apple Training
Apple Training provides specialized education for all Mac users, from beginners to IT professionals. Our programs cover the macOS operating system with a hands-on approach that combines theory and practical exercises.
The curriculum is designed for both new users experiencing Mac for the first time and IT staff or computer technicians who wish to deepen their knowledge in system configurations, system management, and professional applications. Our programs aim to develop skills that can be immediately applied in the workplace, enhancing productivity and efficiency.
Through Apple Training, participants gain experience in real-world Mac usage scenarios while simultaneously improving their digital skills in a supportive and modern learning environment.
Do you need more information? Let's get in contact:
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